Return and Refund Policy

We offer a 7-day return policy. This means you have 7 days after receiving your item to request a return.

Made-to-Order Products

All products are made-to-order. This means production begins as soon as an order is placed. Because of this:

  • Orders cannot be cancelled once placed
  • Changes to size, color, or address may not be possible after ordering

Please review your order carefully before placing it.

Eligibility for Returns

To be eligible for a return, your item must:

  • Be in the same condition as received
  • Be unworn or unused
  • Have original tags attached
  • Be in original packaging
  • Include receipt or proof of purchase

To start a return, contact us at support@madeformerch.com.

If your return is accepted, we will send you:

  • Return shipping instructions
  • Return shipping label (if applicable)

Items sent back without requesting a return first will not be accepted.

Size Returns

If you wish to return or exchange an item due to size issues:

  • Return shipping charges must be paid by the customer
  • The item must be unused and in original condition
  • Exchanges will be processed after we receive the returned item

We recommend checking the size chart carefully before placing your order.

Damages and Issues

Please inspect your order upon delivery. Contact us immediately if:

  • The item is defective
  • The item is damaged
  • You received the wrong item

In such cases, we will cover the return shipping cost and provide a replacement or refund.

Non-Returnable Items

The following items cannot be returned:

  • Sale items
  • Gift cards
  • Used or worn products
  • Items without original packaging

If you are unsure whether your item qualifies, contact us at support@madeformerch.com.

Exchanges

To exchange an item, request a return first. Once the return is approved, you can place a new order for the desired item.

Refunds

Once we receive and inspect your return, we will notify you if your refund is approved.

If approved:

  • Refunds will be issued to your original payment method
  • Processing time is up to 10 business days
  • Banks or payment providers may take additional time

If more than 15 business days have passed after approval, contact us at: support@madeformerch.com.